recruiter ssa academy

Position Summary:
The Client Relations Executive will be responsible for managing client interactions, ensuring smooth operational processes, and supporting the sales and administration teams. This role requires a proactive and professional individual capable of handling client inquiries, coordinating payments, conducting follow-ups, and collecting feedback to enhance overall client experience.

Key Responsibilities:
● Professionally welcome and assist walk-in clients, ensuring a positive first impression.

● Conduct preliminary client consultations to understand requirements and provide accurate service information.

● Collaborate with senior counsellors or management for detailed client engagements.

● Oversee payment collection, reconciliation, and accurate record-keeping of transactions.

● Perform follow-ups via calls, WhatsApp, and emails to facilitate client sign-ups and project completions.

● Maintain and update client databases, enquiry logs, and payment records in CRM or Excel.

● Prepare and organize application forms, agreements, and confidential client documents.

● Assist in office administration, including scheduling, documentation, and internal coordination.

● Support reporting activities, including sales and operational summaries for management review.

● Maintain a professional and organized office environment, ensuring a smooth client experience.

● Collaborate with marketing teams for basic promotions and client engagement initiatives.

● Collect client feedback and reviews post-project completion to support continuous service improvement.


Qualifications & Requirements:
● Nationality: Philippines, Nepal, Sri Lanka, or Pakistan.

● Female candidates preferred.

● Strong communication and interpersonal skills in English; knowledge of Arabic is a plus.

● Minimum 1 year of experience in sales, client relations, or office administration (freshers may be considered).